Shipping Rates & Policies

DILIU is an online marketplace. Shipping is arranged by the seller offering each product, and the applicable shipping options, costs, methods and estimated delivery times are set by that seller. These details are shown to you at checkout, before you confirm and pay. DILIU provides the platform and presents this information; it does not itself ship the products or guarantee delivery outcomes.

Where products ship

The destinations available for a product are determined by the seller and by legal, safety and logistical factors. Some items can only be shipped to certain countries. The destinations available to you are shown for each product and at checkout.

Shipping costs

Shipping costs are set by each seller and are displayed at checkout, together with the price of each item and any taxes or other charges applicable to your order, before you confirm. Costs can vary depending on the product, its size and weight, the seller, the destination and the shipping option chosen. As an order may include products from more than one seller, shipping may be calculated per seller or per parcel; the full breakdown is shown in your order summary before payment.

Delivery times

Estimated delivery times are provided by each seller and are shown at checkout and in your order communications. These estimates are indicative only and are not guaranteed. Actual times can vary depending on the seller's dispatch, the carrier, the destination and customs processing for international orders. Neither the seller nor DILIU is responsible for delays caused by carriers, customs, weather or other events beyond reasonable control.

Processing and dispatch

Order processing and dispatch are handled by the seller. You will receive order and dispatch communications as your items are prepared and sent. Where tracking is made available by the seller or carrier, it will be provided so you can follow your parcel.

Orders shipped in multiple parcels

Because an order may contain products from different sellers, items can be dispatched separately and may arrive in more than one parcel, on different dates and under each seller's own shipping conditions. You may therefore receive more than one set of dispatch communications for a single order.

Taxes, duties and customs

Any shipping, handling, taxes or other charges applicable to your order are shown before you confirm. For international orders, you may be the importer of record and responsible for any customs duties, import taxes or fees levied by the destination country. These charges are set by the destination country's authorities and are outside the control of the seller and DILIU, as are any delays in customs clearance.

Delivery address

Please make sure your delivery address and contact details are complete and accurate. Neither the seller nor DILIU is responsible for delays or failed deliveries caused by incorrect or incomplete information.

Receiving your delivery

Please inspect your products on arrival and report any visible damage or shortage promptly. Matters relating to faulty, damaged or incorrectly supplied products are handled by the seller; see our Returns & Replacements page for how to raise a request.

Failed or undelivered parcels

If a parcel cannot be delivered and is returned to the seller, the seller will determine the available options, which may include redelivery, and any additional costs that may apply. If you believe a parcel has been lost in transit, contact us and we will help route the matter to the seller for investigation with the carrier.

Contact us

For any question about shipping or the status of your order, or to have it routed to the relevant seller:

Email: support@diliu.eu

Please include your order number so we can direct your request to the right seller faster.