EU Consumer Rights
A plain-English guide to the consumer rights that apply to every DILIU order: 14-day returns, a 2-year guarantee, transparent pricing and data protection.
Your protection · EU consumer rights
The rights that come with every order
When you buy from a professional seller on DILIU, EU law gives you strong, non-negotiable protections. Here is what they mean in plain English — and why "buy European" also means "buy protected".
The core rights
What you are owed
These apply across all 27 EU member states and cannot be signed away by a seller. National law may add more, never less.
Right of withdrawal
For online purchases you have 14 days to cancel and return most items — no reason or justification needed (Consumer Rights Directive 2011/83/EU).
Legal guarantee
Goods carry a minimum 2-year guarantee. If an item is faulty or not as described, the seller must repair, replace, reduce the price, or refund you (Directive (EU) 2019/771).
Transparent pricing
The total price, delivery costs and key terms must be clear before you pay — no hidden surprises at checkout.
Good to know
The practical detail
A few points that often catch shoppers out — so there are no surprises.
When the clock starts
For goods, the 14-day withdrawal window runs from the day you (or someone you nominate) receive the item; for services, from the day the contract is agreed.
Some exceptions
A few categories are exempt — for example, made-to-order items, sealed goods unsealed after delivery, or digital content you have begun to download with consent.
Your data
Under the GDPR your personal data must be handled lawfully and transparently, and you have rights to access, correct and erase it.
Shop knowing you are covered
Every professional seller on DILIU is verified, and every order carries these protections by default.
This page is a plain-English summary for guidance only and is not legal advice. Your exact rights depend on the product, the seller and your country of residence within the EU.