Diliu

Back to marketplaceDILIU

EU Consumer Rights

Strong protection, built into every purchase

When you shop on DILIU, you benefit from European consumer protection laws — among the strongest in the world.

These rights are not optional.
They are legally enforced standards that apply across the European Union.

 

Your rights as a consumer

14-day right of withdrawal

You have the right to return most purchases within 14 days, without providing a reason.

  • The withdrawal period starts from the day you receive the product
  • You are entitled to a refund under applicable conditions
  • Certain exceptions may apply (e.g., personalized or sealed goods once opened)

 

Minimum 2-year legal guarantee

All products are covered by a legal guarantee of at least 2 years.

If a product is defective, not as described, or does not function as expected, you have the right to:

  • Request repair or replacement
  • Request a price reduction
  • Request a refund (where applicable)

 

Transparent pricing

Prices must be clear and complete.

  • All applicable taxes (such as VAT) must be included
  • Hidden fees or misleading pricing practices are prohibited

 

Product safety and compliance

Products sold within the EU must meet strict safety and regulatory requirements.

This includes:

  • Compliance with safety standards (e.g., CE marking where applicable)
  • Restrictions on hazardous substances (e.g., REACH, RoHS)
  • Clear labeling and product information

These regulations are designed to protect your health, safety, and environment.

 

Fair commercial practices

European law protects you from:

  • Misleading claims
  • False advertising
  • Unfair contract terms

Businesses must provide accurate and transparent information before you make a purchase.

 

Secure payments

Online payments in the EU are subject to strict security requirements.

This includes:

  • Strong Customer Authentication (SCA)
  • Regulated payment providers
  • Protection against unauthorized transactions

 

How this applies on DILIU

DILIU is built around these principles.

  • All Vendors must comply with European consumer protection laws
  • Listings must provide accurate and complete information
  • Return and refund rights must be respected
  • Products must meet applicable safety and regulatory standards

We actively monitor compliance and may remove Vendors who fail to meet these requirements.

 

Marketplace structure

DILIU operates as a marketplace connecting customers with independent Vendors.

  • The contract of sale is concluded directly with the Vendor
  • Vendors are responsible for fulfilling your order and handling returns
  • DILIU provides the platform, payment infrastructure, and support systems

 

Need help?

If you experience an issue:

  • Contact the Vendor through your account
  • Use our support channels if needed

We are committed to ensuring that your rights are respected.

 

A higher standard of commerce

European consumer protection is not just regulation — it is a system built to ensure:

  • Trust
  • Accountability

  • Safety

     

DILIU is built on that system.